Privacy Policy

This Privacy Policy applies to the sites and apps where it appears, specifically TowTrucksFactory.com.

This Policy describes how we treat personal information on the websites and apps where it is located. Your use of this website indicates that you agree to our collection, disclosure, and use of your information as described in this Privacy Policy. This includes Tow Trucks Factory’s services for generating leads and live calls for consumers seeking vehicles, commercial trucks, auto insurance, and auto warranties, as well as all services marketed and provided by TowTrucksFactory.com. It also applies to our mobile sites and apps.

We collect information from and about you.

• We collect contact information. For example, we might collect your name and street address if you register on our site or in our app. We might also collect your phone number or email address. If you choose to invite friends to download our app, we will collect their email address.

• We collect information you submit or post. We collect the information you post in a public space on our site. We also collect information when you contact us.

• We collect demographic information. We may collect information like your gender, age, date of birth, and marital status. We may also collect your zip code. We might collect this when you contact us or enter a promotion.

• We collect additional information depending upon which services you are interested in. For example, if you request information about vehicles or tow trucks, we will collect additional information including information about your desired vehicle make, model, year, and other specifications. If you request information about auto insurance, we will collect additional information including information about your vehicle, driving history, current insurance coverage, and demographic details relevant to insurance quotes. If you request information about auto warranties, we will collect additional information including your vehicle's make, model, year, mileage, and VIN.

• We collect usage and device/location information. If you use our website, we may collect information about the browser you’re using. We might look at what site you came from, or what sites you visit when you leave us. On our app, we may collect information about your location, including saved locations. This may include your precise location. We may collect this using different types of technologies, including GPS and Wi-Fi. If you use our mobile app, we may also access your device’s location information in the background. We might also collect device identifiers. When you use our app, we collect information about your driving habits. This may be collected using your device’s location services, accelerometer, screen on/off, and gyroscope. You may also elect to provide us with access to your device contact lists or other social media contact lists. Since the app may not always know if you are the driver or a passenger, the app may record driving habits where you are not the driver.

We collect information in different ways.

• We collect information directly from you. For example, we collect information from you if you use our website, request information, or register for our app. We also collect information if you contact us. You may have the option to share a picture of your driver’s license barcode which we will use to collect information about you from third-party providers.

• We collect information from you passively. We use tracking tools like browser cookies and web beacons. We do this on our websites and in emails that we send to you. We collect information about users over time when you use this website. We may have third parties collect personal information this way.

• We also collect information from our mobile apps. This includes information about your device, including your device and app ID. If you have enabled location services for our app, we collect this information in the background, even when you do not have our app open on your phone.

• We get information about you from third parties. For example, our business partners may give us information about you, including contact, demographic, and other personal information. These may include vehicle dealerships, tow truck dealerships, auto insurance providers, auto warranty providers, credit reporting agencies, and other data companies. Social media platforms may also give us information about you.

• We combine information. For example, we may combine information we get from a third party with information we already have. We may also combine information collected from you on our various platforms. We may also obtain information about you based on other websites you have visited.

We use information as disclosed and described here.

• We use information to respond to your requests or questions. For example, we and our business partners use your information to select and provide you with information about tow trucks, vehicles, auto insurance, and auto warranty products you may be interested in. We may also use your information to respond to your customer feedback. We may use your information to notify you if you win a contest or sweepstakes.

• We use information to improve our products and services. We may use your information to make our website and products better. We might use your information to customize your experience with us.

• We use information for security purposes. We may use your information to protect our company and our customers. We also use information to protect our websites and apps.

• We use information for marketing purposes. For example, we might provide you with information, special offers, and advertisements about products. This information may be from or on behalf of tow truck dealerships, vehicle dealerships, auto insurance providers, auto warranty providers, or other third parties. We might tell you about new features or updates. We might also use your information to serve you ads about products and offers. By submitting your email address and/or phone number to us, you authorize us to use that email address and phone number to contact you periodically, including by the use of an auto-dialer and pre-recorded messages, concerning (i) your quote requests, (ii) about the website, app or our services, and (iii) information or offers that we feel may be of interest to you.

• We use information to communicate with you. For example, we will communicate with you about your account or our relationship. We may contact you about your feedback. We might also contact you about this Policy or our website Terms.

• We use information as otherwise permitted by law or as we may notify you.

We may share information with third parties.

• We will share information with third parties who perform services on our behalf.
  
• We will share information with our business partners and other third parties (tow truck dealerships, auto insurance companies, auto warranty providers, etc.).
  
• We will share information if we think we have to in order to comply with the law or to protect ourselves.
  
• We may share information with any successor to all or part of our business.
  
• Some of your information will be viewable by other users if you use the app (such as username, profile picture, driving score and rank, and city or town of residence).
  

You have certain choices about how we use your information.

• You can opt out of receiving our marketing emails by emailing Support@towtrucksfactory.com.
  
• You can request that we stop sharing information with third parties for their marketing purposes by emailing Support@towtrucksfactory.com.
  
• You can control cookies and tracking tools in your browser settings.
  
• You can control tools on your mobile devices (such as turning off GPS or push notifications).
  

YOUR CALIFORNIA PRIVACY RIGHTS

Consumers residing in California have certain rights with respect to their personal information under the California Consumer Privacy Act (“CCPA”) and the Shine the Light law.

California residents have the right to:

1. Request more information about the categories and specific pieces of personal information we have collected, sold, and disclosed for a business purpose in the last 12 months
   
2. Request deletion of your personal information
   
3. Opt out of the sale of your personal information (if applicable)
   
4. Be free from discrimination for exercising your rights
   

You may make these requests by emailing Support@towtrucksfactory.com. We will verify your request by confirming at least two pieces of personal information you provided. To designate an authorized agent to exercise these rights on your behalf, send an email with your request to Support@towtrucksfactory.com.

We store information in the United States.

Information we maintain may be stored within the United States. If you live outside of the United States, you understand and agree that you are transferring your information to the United States. Our platforms are subject to U.S. laws, which may not afford the same level of protection as those in your country.

We may link to other sites or apps from our websites.

If you click on a third-party link, you will be taken to another website or platform we do not control. This policy does not apply to the privacy practices of that website or platform. Read other companies’ privacy policies carefully. We are not responsible for these third parties.

Feel free to contact us if you have more questions.

If you have any questions about this Policy, please email us at Support@towtrucksfactory.com.

We may update this Policy.

From time to time, we may change our privacy policies. We will notify you by email or by means of a notice on the website or app of any material changes to our Policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.